Customer Care Officer - Work From Home

Job Description: Eversource Energy is seeking a motivated and resourceful Customer Care Officer to join our team in Dunedin, Otago, NZ. This is a part-time position with the opportunity to work remotely from home. As an Entry Level Customer Care Officer, you will be responsible for providing exceptional customer service and support to our clients. Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Identify and assess customer needs to provide appropriate solutions and recommendations- Process customer orders, refunds, and exchanges accurately and efficiently- Collaborate with other teams within the company to resolve customer issues and enhance the overall customer experience- Maintain accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and company policies to better assist customers- Provide feedback to management on customer trends, issues, and opportunities for improvement Requirements:- 1 year of experience in a customer service role preferred- Motivated and resourceful mindset with a strong desire to help customers- Ability to think critically and innovate solutions to meet customer needs- Excellent communication and interpersonal skills- Proficient in using customer service software and Microsoft Office applications- High school diploma or equivalent required Benefits:- Training & professional development opportunities to enhance your skills and grow within the company- Relocation allowance for eligible candidates- Disability insurance for added peace of mind Working Environment:At Eversource Energy, we thrive in a culture that embraces change and responds resiliently to challenges. As a Customer Care Officer, you will be supported by a team that values collaboration, innovation, and continuous improvement. Equal Opportunity Statement:Eversource Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. Deadline to apply: ******** If you meet the requirements and are ready to make a positive impact in the lives of our customers, we encourage you to apply for the Customer Care Officer position at Eversource Energy today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.