Contact Center Officer

Job Description: We are seeking a motivated and adaptable Contact Center Officer to join our team at Motorola Solutions in Dunedin, Otago, New Zealand. As a part-time entry-level position, the Contact Center Officer will be responsible for providing excellent customer service and support to our clients through various communication channels. Responsibilities:- Answer incoming calls and respond to customer inquiries in a professional and timely manner- Resolve customer complaints and issues effectively and efficiently- Provide product information and assistance to customers- Process orders, returns, and exchanges accurately- Maintain customer records and documentation- Collaborate with other team members to ensure seamless communication and customer satisfaction- Assist with special projects and initiatives as needed Requirements:- 1 year of experience in a customer service or contact center role preferred- Adaptable and passionate about providing excellent customer service- Strong presentation and cooperation skills- Excellent communication skills, both written and verbal- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using computer systems and software- High school diploma or equivalent required Benefits:- Relocation allowance for eligible candidates- Medical coverage for part-time employees- Gym membership reimbursement- Opportunities for professional growth and development Working Environment:At Motorola Solutions, we encourage autonomy and independence in our employees, trusting them to excel in their roles. We provide a supportive and collaborative work environment where employees can thrive and contribute to the success of the company. Deadline to Apply:Please submit your application by April 7, 2024. Equal Opportunity Statement:Motorola Solutions is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, age, religion, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.