**Job Title:** Contact Center Associate - Work From Home **Company:** Packaging Corp. of America **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 --- **Job Description:** Packaging Corp. of America is looking for a dedicated and enthusiastic Contact Center Associate to join our dynamic team. This role is perfect for individuals eager to start their career in customer service within a supportive and growth-oriented work environment. As a Contact Center Associate, you will be the first point of contact for our customers, assisting them with inquiries, providing exceptional service, and ensuring their experiences with our company are positive. --- **Key Responsibilities:** - **Customer Interaction:** Respond to inbound calls, emails, and chat inquiries from customers in a professional and courteous manner, ensuring all customer needs are met promptly and effectively. - **Issue Resolution:** Diagnose and resolve customer issues, complaints, and concerns efficiently while maintaining a calm demeanor. Record all interactions and resolutions accurately in the database. - **Product Knowledge:** Develop a thorough understanding of our products, services, and policies to provide accurate information and assist customers effectively. - **Follow-up:** Proactively follow up with customers to ensure that their inquiries are fully resolved and offer further assistance where needed. - **Documentation:** Maintain accurate records of all interactions, ensure compliance with company policies, and contribute to continuous improvement by providing feedback on customer trends and issues. - **Collaboration:** Work closely with team members and management to share best practices, resolve complex issues, and contribute to an overall positive customer experience. - **Adaptability:** Adjust to changing priorities and demands while providing service excellence in a fast-paced environment. - **Training and Development:** Participate in ongoing training and skill development to enhance personal effectiveness and career growth. --- **Requirements:** **Education and Experience:** - High School Diploma or equivalent required. - No prior experience required; entry-level candidates are encouraged to apply. **Skills and Traits:** - **Confident:** Ability to communicate clearly and assertively with customers. - **Adaptable:** Willingness to adjust to new information and changing circumstances with a positive attitude. - **Project Management:** Strong organizational skills with the ability to prioritize tasks effectively in a dynamic work environment. - **Attention to Detail:** A meticulous approach to work, ensuring accuracy in communication and documentation. **Technical Requirements:** - Reliable computer and internet access for work-from-home setup. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with customer relationship management (CRM) software is a plus. - Comfortable navigating multiple systems and tools to assist customers effectively. --- **Benefits:** - Free accommodation options are available to suitable candidates. - Life insurance coverage to ensure peace of mind. - Profit sharing opportunities, allowing you to share in the success of our company. --- **Working Environment:** At Packaging Corp. of America, we actively promote work-life balance and offer an environment that prioritizes employee well-being. We believe that our associates' success is linked to our commitment to fostering a supportive and flexible workplace that meets their personal and professional needs. --- **Application Deadline:** ******** --- **Equal Opportunity Statement:** Packaging Corp. of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage you to apply and be part of our diverse team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.