New Zealand Transport Agency – Manawatu County
Propel your regulatory career in debt management in this exciting role
Work in a supportive and flexible work environment, hybrid office/WFH
Permanent full time, Palmerston North or Wellington
Te Whiwhinga mahi | The opportunity
How would you like to work in a team that makes a real impact on the lives of New Zealanders? Bring your strong customer skills and a focus on getting the right outcome for our customers. We will bring our fantastic team culture, interesting mahi and development opportunities to launch your career with NZ Transport Agency Waka Kotahi!
As a Collections Officer, you're responsible for actively participating in a modern, responsive, regulatory approach to the collection and recovery of debts owed to NZ Transport Agency Waka Kotahi and the crown. Completing operational activities that result in the collection of debt and eventual reduction of our overall debt portfolio while enabling those we regulate to be compliant.
This is a great role that will challenge you and your debt collection ability while also providing you opportunities to work on team improvement initiatives and your ongoing development.
Ko koe tenei | About you
To be successful in this role, you will bring:
Experience in a collection's and/or a contact centre environment
Great initiative and a positive attitude with an empathetic and inquisitive approach
Attention to detail and curiosity to investigate further
Proven ability to investigate thoroughly and make appropriate recommendations for NZ Transport Agency Waka Kotahi and our debtors
Ability to analyse and interpret documentation and legislation and explain this to our debtors
You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.
Ko wai matou | About us
At NZ Transport Agency Waka Kotahi, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. NZ Transport Agency Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.
The Customer and Services Group helps deliver a positive land transport experience by making interactions with NZ Transport Agency Waka Kotahi products and services simple, easy to use and effective for users.
Along with our other benefits we also have new NZ Transport Waka Kotahi Life, Income Protection and Critical Illness Insurance scheme available for permanent employees.
To be considered for this position you must have a legal right to live and work in New Zealand.
NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
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