Job ID: 2542715 | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers, and networks? Do you want to be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:Learn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon Web Services teams to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.ROLE DESCRIPTIONThis role supports our services that focus on distributed, cloud infrastructure of AWS S3 storage, Storage Gateway, Glacier, Snowball, AWS Transfer for SFTP, Datasync, and more.What if I'm not an expert in all the preferred qualifications listed on the job description? That's okay. That's our preferred list, not a required list. We hire people who can dive deep, so we're more interested in the areas that you do know instead of those you haven't been exposed to yet.BASIC QUALIFICATIONSKnowledge and experience with Linux or Windows system administrationKnowledge of client/server and distributed systems architectures.Knowledge of Filesystem, Block, and Object storage.Knowledge of Storage architectures and backup/DR strategies.Knowledge of Networking including routing/switching and protocols (eg. DNS, HTTP, SSL, SFTP, TCP, UDP)PREFERRED QUALIFICATIONSExperience in troubleshooting filesystem, block, and object storageExperience with scripting (eg. Bash, Python, PowerShell)Experience with network troubleshooting and tools (eg. iperf, MTR, traceroute, dig, wireshark)Knowledge of storage protocols: iSCSI, NFS, SMBKnowledge of REST API based servicesKnowledge of AWS and Cloud architecture patterns and distributed computing conceptsAmazon Web Services is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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