Cloud Support Engineer (Media and Content Delivery)Job ID: 2661005 | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.The Cloud Support Engineer - Media and Content Delivery, supports and focuses on our Media and Content Delivery services such as Cloudfront, Simple Email Service, Lambda@Edge, Transfer Accelerator, Deadline, AWS Elemental services, Kinesis Video streams and Elastic Transcoder.WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:Learn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with AWS teams to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.BASIC QUALIFICATIONSExperience with System Administration and troubleshooting in Linux and/or Windows.Experience with Networking and troubleshooting.Experience operating and troubleshooting email services.PREFERRED QUALIFICATIONSUnderstanding of Content Delivery Networks.Understanding of streaming video, digital video and audio standards (e.g., H264, MP4, HEVC).Knowledge of video packaging and delivery mechanisms (e.g., HLS, DASH, CMAF, RTMP).Experience with messaging and queueing.Experience in scripting (e.g., Bash, Java, Python, Powershell).Understanding of Cloud Computing concepts.Posted: November 12, 2024 (Updated about 9 hours ago)Posted: November 12, 2024 (Updated about 10 hours ago)Posted: November 7, 2024 (Updated 6 days ago)Posted: November 7, 2024 (Updated 6 days ago)Posted: January 25, 2024 (Updated 6 days ago)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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