Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at accenture.com
THE WORK:
As a ServiceNow ITSM consultant, you will be a part of Agile development team and perform hands on technical development work. The role will be based in Wellington with hybrid working opportunity.
Deliver end to end automated solutions which include technical implementation of ServiceNow Platform, Core System and Applications
Ability to architect, develop and convert customers legacy solutions into ServiceNow
Organise and prioritise development effort, interfacing with vendors and management and coordinate with additional administrators
Create and implement workflows, business rules, client scripts, data imports and exports
Translate business requirements into technical requirements for defined user stories.
Provide project team with ServiceNow configuration and customization expertise for defined features, including industry and ServiceNow best practices
Building Service Catalog with Service Portal and fulfilment automation
Integrating ServiceNow with cloud service providers' platforms
HERE'S WHAT YOU'LL NEED:
Users, group and role administration including domain separation environment experience.
Ability to identify root cause of ServiceNow performance issues and troubleshoot them.
Expertise in ITSM ServiceNow applications:
Projects may require security clearances requirement.
DESIRED SKILLS & EXPERIENCE
Experience working on a project managed in Agile and Scrum environment
Experience in user story categorization, prioritization, effort assessment
ServiceNow Certifications
Benefits of working at Accenture:
18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace
Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
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