Client Service Manager

It is an officebased role that requires the ability to act as a conduit between clients and Sales staff supporting our existing clients in coordinating customer service and meeting client expectations The position is the beating heart of the Hamiltonbased team and the main point of contact for the much larger international team based in India Professionalism and willingness to solve problems is a must Reporting to the Director the role is based in our Hamilton office What Youll Do Work with clients in promptly attending to their requests and suggest proactive ways of achieving their goals Deliver the best most appropriate advertising solutions to clients through a consultative approach Developing and reviewing policies programs and procedures concerning customer relations and goods and services provided ensuring operational efficiency within a call centre overseas Liaise and work with internal staff on client requests Manage and drive projects internally to meet client requirements Maintain strong relationships with the existing customer base Discuss digital reporting and media schedules with clients Assisting in recruitment Aftersales service Directing and implementing sales processes Credit Management Experience and Qualifications Business Management qualification Client management experience in knowledge in a similar industry would be an advantage but not essential Sound written verbal communication skills Excellent attention to detail Strong customer focus rapport building skills Exemplary time management organizational skillsIn return the successful candidate can expect a relaxed friendly teamfocused work environment Humour and a sense of fun is a must The package is generous and includes incentives for achieving goals