Chat Support Representative - Work From Home

Job Description: GeoOp is currently seeking a dedicated and motivated Chat Support Representative to join our team on a part-time basis, working from home in Christchurch, Canterbury, NZ. As an Entry Level position, no prior experience is required, making this an ideal opportunity for individuals looking to kickstart their career in customer support. Responsibilities:- Provide timely and accurate responses to customer inquiries via chat support- Assist customers with product information, troubleshooting, and issue resolution- Escalate complex issues to the appropriate team member for further assistance- Document customer interactions and maintain accurate records in our CRM system- Collaborate with team members to improve processes and efficiency within the department Requirements:- Strong communication skills, both written and verbal- Ability to multitask and prioritize workload in a fast-paced environment- Proficiency with computer and online chat platforms- Ability to work independently and efficiently from a remote location- Prior experience in customer service is a plus, but not required Personality traits:- Dedicated: Commitment to delivering exceptional customer service- Motivated: Enthusiastic and driven to succeed in a customer support role Soft skills:- Innovation: Ability to think creatively and propose new solutions- Planning: Strong organizational skills to manage workload effectively Benefits:- Employee discounts on company products- Travel opportunities for top performers- Paid overtime for additional hours worked Working environment:At GeoOp, we foster a dynamic workplace that values teamwork, innovation, and shared success. Our team is dedicated to providing excellent customer support and continuously improving our processes to meet the needs of our customers. Deadline to apply: March 19, 2024 Equal Opportunity Statement:GeoOp is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.