Dealing with the death of a loved one is one of the most devastating and traumatic experiences one can go through. It is the job of our Cemeteries Support team to make sure that the public's experience and the process they go through to ensure they pay their last respects through a burial, is handled in a sensitive, timely, professional and empathetic manner.
Working in collaboration with Funeral Directors, members of the public and the city's Sextons, you'll manage the end to end process in dealing with all manner of queries relating to cemeteries. This includes requests for interments (burials), processing applications for plot purchases, taking into consideration cultural courtesy, genealogy queries and managing general enquiries from our busy inbox. With 27 cemeteries across the city, this is a varied role and when we say no two days are the same, we mean it.
Administrative support is key to this role, including processing and maintaining detailed records. Your experience here is important, but perhaps more important is your ability to bring your life experience and a level of maturity to this role. We're working in a highly emotive environment so understandably dealing with people in a distressed state.
The ability to have an empathetic ear both at the end of the phone and face-to-face is crucial, you will also bring the gift of being able to separate your emotions and take a methodical approach to the situation - ensuring a satisfactory outcome to the request.
While Cemeteries work will always be your priority, your flexibility and adaptability to assist in other areas of Business Support will be required on an as-needed basis.
Perhaps you come from a career as a caregiver, in social work, or a first response emergency service environment. Or, you're experienced in an office environment and are looking to combine this with your people skills and natural ability to empathise. With us, you'll feel valued, knowing that you're making a difference.
We're a highly supportive team who understand the importance of wellbeing. We work in a collaborative environment, and support each other while being able to enjoy activities outside of work when things get too much.
Receive the satisfaction of helping others in a time of great need, being the person that steps in to help make the hardest day a little bit easier.
Feel like you don't meet every single requirement of the job description?
Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification. At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.
Additional information: Hours of work- Full-time, permanent.*The cemeteries support officer may be rostered to work outside normal working hours and oncall during weekends on a roster basisLocation- This position is primarily based at Te Hononga Civic Offices, 53 Hereford StreetWorking for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:
Access to training programmes, workshops, and development opportunitiesFlexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.Collaboration - exposure to wider areas of the organisationBenefits - a variety of benefits for Council staff from health schemes to retail discounts.Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one's skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career.
Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date. Reference # 33699
Posted on 23 May 2024
Closes on 30 May 2024 09:00
Location(s) Central City
Expertise Administration, Customer Service
Job level(s) 3 to 5 years, 5 to 7 years, 7 to 10 years
Central City | Post date: 24 May 2024 | Close date: 09 Jun 2024 23:59 | Expertise: Call Centre, Customer Service | Work Type: Permanent, Full-time, Permanent, Part-time
Where it's possible to love what you do.
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