Casual Customer Support Officer - Ticketing Ko wai matou - Who are we
Te Kaunihera-a-rohe o Ngamotu - New Plymouth District Council is a local government organisation located in the heart of New Plymouth. Our vision is to be the Sustainable Lifestyle Capital, and our district boasts a spectacular natural beauty from Taranaki Maunga to the moana. In 2021, we were awarded the most liveable city (for a population between 75,000-150,000) by the International Awards for Liveable Communities. We work collaboratively with iwi, Government, not-for-profits and businesses to achieve outcomes that benefit our community.
Te aheinga - The opportunity
Do you have amazing communication and people skills?
Are you tech-savvy, a fast learner and team player?
The New Plymouth Event Venues ticketing team are looking for casual customer service superstars to help deliver exciting events for our vibrant community!
Come and join the team selling tickets and touring merchandise for events at our world-class venues, including the TSB Showplace, Yarrow Stadium, TSB Stadium and Bowl of Brooklands!
You will be working at events, so weekend and evening availability is essential.
You will be joining a supportive and close-knit team and full training will be provided.
Tino takohanga - Key responsibilities:
Respond to ticketing enquiries and sell tickets to events for NPDC Venues
Assist with marketing and promotional activities and ensure all event marketing material is accurate and on display
Offer upsells to customers at point of purchase and assist in the delivery of ticketing sales targets
Ensure accurate customer information is captured and data is uploaded to the relevant systems
Complete end of shift reconciliation of sales, including balancing of EFTPOS and cash transactions
Complete post-event debriefs
Provide/scanning and wrist-banding services for events as required
Merchandise shifts, including restocking, selling items, and end of shift reconciliations
Provide administrative support to the wider venues team if required (Marketing, Administration, Business Development etc.)
Participate in any mandatory training as required
Nga tino pukenga me nga wheako - Essential skills and experience
Proven cash handling experience
Exceptional customer service skills
Can think on your feet
Ability to work in a busy and fast paced environment
He aha ai a Taranaki? Why Taranaki?
With the stunning Mt Taranaki as a backdrop and the warm iron sands along our coast, it is no wonder Taranaki is one of the best regions in New Zealand and the world. In Taranaki it's easy to achieve an enviable lifestyle without having to compromise your career. Our regions' dynamic surf, multitude of parks and gardens, iconic walkways, major events calendar and mountain playground make this the place to live!
Ou matou rourou - What we offer
At the New Plymouth District Council we aim to create and sustain a truly rewarding workplace environment for our staff including solid career pathways, learning and development opportunities as well as personal and professional development.
If you think this sounds like you, then we would love to hear from you!
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