Appointment Coordinator, Referral and Appointment Centre Are you an experienced healthcare administrator looking for a challenging but rewarding, service-orientated role at our Referral & Appointment Centre?
We are looking for a skilled administrator who prides themselves on their customer service abilities to join our close-knit Referral & Appointment Centre admin team. The role supports our Counties Manukau clinical services in managing their patient referrals, first specialist appointments, and elective surgical bookings. If you enjoy working in a fast-paced, process-oriented role and take pride in your 'Attention to Detail' abilities, then you are exactly what we are looking for!
We currently have a full-time fixed-term position until September 2025 available, working Monday to Sunday and based at 15 Lambie Drive in Manukau City. You will need to be flexible to move to other areas/locations within Counties Manukau as required.
As well as communicating with our patient and whanau community, you will be working closely with clinicians, nurses, managers, and relevant teams involved in patient care.
It is essential you have:
Expert communication skills both verbal and written
Excellent time management & interpersonal ability
2+ years minimum experience in customer-focused administration, preferably healthcare
Advanced knowledge of MS Office Suite and a quick learner of IT applications
Confidence in use of, and a quick learner of digital software applications
Experience working within a large & diverse team.
We are keen to hear from individuals who are reliable and can provide us with real-life examples of their success in current/previous roles and how they would fit into and improve this role.
At Counties Manukau Health, people and their lives matter to us. We are a values-based and inclusive organisation that is committed to delivering the best health outcomes for our community. To help us achieve this, we need a workforce that reflects the population we serve. We strongly encourage applications from all backgrounds who share our values and have a passion to work in our community and would greatly value seeing applicants from our Maori and Pacific communities. We are also committed to our Disability Strategy, which focuses on people with disabilities; they are our patients, whaanau, community, and our staff - all carefully considered in our action plan. Together we will improve the accessibility needs for everyone who has a disability. Our values are Valuing Everyone- Whakawhanaungatanga, Kind –Manaakitanga, Together –Kotahitanga, Excellent- Rangatiratanga. If these are your values too, then join us today.
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