FLEETCOR is currently looking to hire an Account Manager. We're on the lookout for an accomplished Senior Customer Service Representative to elevate our sales team as an Account Manager / Retention Specialist. The Account Manager is a key member of FLEETCOR's Account Management team and critical to retention activity across Australia and New Zealand. Part of a small team, Retention and Account Specialist maximizes customer retention & commercial value by understanding customer needs, satisfaction, and delivers industry leading service and solutions to meet customer needs.How We WorkAs an Account Manager, you will be expected to work in an office environment. FLEETCOR will set you up for success by providing:ResponsibilitiesThe responsibilities of the role will include:Develop compelling solutions that keep customers engaged and committed to our products and services.Masterfully resolve issues, ensuring customer satisfaction.Skillfully negotiate new terms to enhance partnerships.Unearth fresh business prospects while working in harmony with sales, credit, and customer service departments.This opportunity is tailor-made for someone who reveres providing exceptional customer service through the art of account management.Providing commercially viable offerings that retain and engage the customer with our product and services.Negotiating new terms.Nurturing existing relationships.Mining for new business opportunities with the customers.Working cross functions between sales, credit and technical teams.Qualifications & SkillsExceptional listening and negotiation prowess.Expertise in retaining customers and surpassing their expectations.The ability to think critically and exhibit business acumen.The ability to be self-managed.Account management and customer retention experience.Excellent attention to detail and time management skills.What's in it for you$55k base.Retention incentives.Fuel Discounts.Life Insurance.Free Gym Membership.Work Anniversary Day Off.Organization with ongoing incentives and a people-focused culture.What makes FLEETCOR your next great career destinationFast-growing, global, rewarding, fun, involved - at FLEETCOR, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organisation, this is the place for you. Whatever your area of expertise, you can take it to the next level at FLEETCOR.You must currently reside in and be legally eligible to work in New Zealand to be considered for this role.About FLEETCORFLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.Notice to Agency and Search Firm Representatives:FLEETCOR will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any FLEETCOR employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of FLEETCOR. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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